Support
Customer Support
Where to go for each type of query, and how quickly you will hear back.
Version 1.4 · Effective 14 September 2026 · www.gatescore.ai/support
Where to send what
| What you need | Where to go | Response |
|---|---|---|
| Help with an audit in progress | support@gatescore.ai · +92 320 3609509 | 1 working day |
| Report not delivered | support@gatescore.ai | 1 working day |
| Payment, invoice or refund | billing@gatescore.ai | 1 working day, decision in 5 |
| Becoming an agent | info@gatescore.ai | 2 working days |
| Data access or deletion | support@gatescore.ai | 1 month by law, usually sooner |
| Security vulnerability | support@gatescore.ai | Same working day |
| Complaint or escalation | support@gatescore.ai, marked Escalation | 10 working days |
When we are open
Telephone and WhatsApp support runs Monday to Saturday, 09:00 to 18:00 Pakistan Standard Time. Email is received at any hour and answered within one working day.
Have your order reference ready. It makes everything faster.
The audit platform itself runs around the clock. A report ordered outside office hours is still produced and delivered automatically — only human support keeps to the hours above. Full company and contact details are on the contact page.
Documentary compliance audit, not immigration advice.
Gatescore Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Registered in England and Wales · Company number 17241991 · ICO registration ZC158578
Managed and administered by
Resource Pool (Private) Limited
Registered in Pakistan · SECP registration 0324964
3rd Floor, Manzoor Plaza, G-6/2, Blue Area, Islamabad 44000, Pakistan
Monday to Saturday · 09:00 to 18:00 PKT · +92 320 3609509 · support@gatescore.ai